Learnings and tools for customer experience design

Changing customer experience priorities – Gartner article

9. June 2015

Changing customer experience priorities – Gartner article

Organizations implemented an average of 5.7 CX projects during 2014, with the biggest focus on programs to improve the collection and analysis of customer feedback and “opening up” the organization. (…)  Multichannel consistency is the No. 1 focus for 2015, up from the seventh position in the 2014 project list.

Click here to read more about organizations changing customer experience priorities.

Katharina takes care of marketing and communications at More than Metrics. With her background in business and psychology she loves both logical as well as empathic thinking.
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