Service design and journey mapping software
Journey Mapping

Upcoming: Webinar about personas on journey maps

11. February 2020

Upcoming: Webinar about personas on journey maps

In our Q&A webinars, our co-founder and CEO Marc Stickdorn answers your questions on service design and journey mapping software. If you want to bring service design to your organization and scale it by using software, this is the right place to get tips and learn from other people’s experience. 

The next session will be about personas on journey maps: we’ll discuss how to use multiple personas on one journey map to compare the experience of different personas, such as different user groups, on one map. Also we’ll include stakeholder groups into the discussion and see how backstage activities and service blueprints are connected to personas.

Thursday, 12 March 2020


duration approx. 30 minutes

You can ask your questions either during the session on the chat, or you can share them in advance. Just drop us a line to and indicate you’re referring to the Ask Marc session.

Katharina takes care of marketing and communications at More than Metrics. With her background in business and psychology she loves both logical as well as empathic thinking.