Learnings and tools for customer experience design

Klaus is co-founder of More than Metrics. As an IT manager with entrepreneurial spirit, equipped with knowledge about service design, software engineering and agile project management, he takes care of managing the development strategy for our products.

ExperienceFellow helpdesk

1. July 2019 ExperienceFellow

Getting started with your first mobile ethnography project using ExperienceFellow? The new ExperienceFellow helpdesk is your go-to platform for any information you need to conduct your mobile ethnography study. On the helpdesk, we dig into topics like the methodology of customer experience research through mobile ethnography....