Learnings and tools for customer experience design

Free ebook: mobile ethnography in tourism

6. July 2016


Free ebook: mobile ethnography in tourism

You’re interested in customer experience and you want to learn more about mobile ethnography? 

You’ll see how others implemented ExperienceFellow projects in order to improve their customers’ experience with the service.

We’ve also collected some other useful readings for you there, like press articles and information on talks.


Birgit has worked in the field of services and tourism for over 10 years. After being responsible for market research at the Tyrolean Tourism Board she also works for MCI Management Center Innsbruck as a researcher.
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