Learnings and tools for customer experience design

Video tutorial: how to build a journey map with Smaply

5. October 2018

Video tutorial: how to build a journey map with Smaply

In these two video tutorials you get a quick overview on how to create a journey map with Smaply to get out the most of the result.  

Part 1 of the video tutorial shows how to add a persona, how to create an outline and how to articulate stages. Often it is a good idea to start with the central point of your journey map. From there you can think about what happens before and what happens after. This method makes it easy to build a logical map. 

Part 1

Part 2 of the video tutorial goes into more detail. You learn about adding, moving, pinning and hiding lanes. Furthermore all the Smaply lanes ware explained in more detail.

Part 2

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