Learnings and tools for customer experience design
Journey Mapping

Podcast: Service Design Thinking [GERMAN]

15. March 2016

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Podcast: Service Design Thinking [GERMAN]

Today we’ve got an interesting podcast for you, made by Marc in collaboration with IATV.

It’s about Service Design and Design Thinking, in particular about customer journey maps and service prototypes.

Further, the books This is Service Design Thinking as well as This is Service Design Doing are topics of the talk.

Unfortunately, at some points the audio quality is a bit dissatisfying 🙁 so please be lenient at those parts – it will be worth it!

Marc is co-founder of More than Metrics, and editor and co-author of the award-winning books This is Service Design Thinking and This is Service Design Doing. He regularly gives talks and workshops on service design and innovation, and teaches at various business and design schools.
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