Learnings and tools for customer experience design

The researcher’s perspective on ExperienceFellow

7. April 2017


The researcher’s perspective on ExperienceFellow

Here comes an introduction of the possibilities a researcher has when using Experience Fellow as a tool for mobile ethnography.

This short video digs into the details of what you as a researcher can do with ExperienceFellow. It shows how to analyze the data once you get it with tags, perspectives, filters and how to share the results with others.

Also check out a video on the participants’ perspective.

Marc is co-founder of More than Metrics, and editor and co-author of the award-winning books This is Service Design Thinking and This is Service Design Doing. He regularly gives talks and workshops on service design and innovation, and teaches at various business and design schools.
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