The customer experience blog

Smaply’s hottest features

15. July 2019

Smaply’s hottest features

Want to see what’s the new hot features in Smaply?

Here is a list of our latest releases – the most recent on top.

Live data lane

You can now upgrade your journey maps by adding live data to it: connect your maps to Google Spreadsheets to automatically update them with relevant KPIs. This feature is especially relevant if you use journey maps as a customer-centric management tool for agile organizations.

More info on the live data lane

Mini map

The journey map mini map is a small overview of the journey map placed on the bottom right of the editor. This little map helps you navigate large journey maps.

Templates for journey maps

You can now start your journey maps by using a predefined template. For example, you can use a comparison journey map to analyze the experience of multiple personas on one map. Or, you can use a service blueprint template to connect customer interactions with backstage processes.

More info on templates for journey maps

Color picker

With the color picker you can select your company colors and use them to have your exports based on your own CD. The color picker is available for colors on journey maps, as well as the avatars of personas and stakeholders.

More info on the color picker

Persona editor 2.0

With the new Smaply persona editor, you can drag and drop different types of fields into the template, rename them, fill them and arrange them however you like. Finally you can export your persona to a PDF document or a PowerPoint presentation in order to present them to your team or use them in a workshop.

More on the helpdesk

PowerPoint export for personas

If you want to present your personas to your team or your client, a PowerPoint export might now be a great way to do so. Export the persona template and then customize the presentation with your preferred colors and layout.

More on persona exports

Icons & pictograms

With the Smaply integration to the Noun Project we made it possible for users to add a great variety of icons and pictograms to their journey map storyboard.

More on icons and pictograms

Want to check the features out?

Check out these and many more features now. Missing any feature? Drop us a line, we’re happy to hear how we can make your work even more successful with Smaply.

Klaus is co-founder of More than Metrics. As an IT manager with entrepreneurial spirit, equipped with knowledge about service design, software engineering and agile project management, he takes care of managing the development strategy for our products.