A customer journey map is not a ****ing deliverable!
That’s the quintessence of an interview the Service Design Show conducted with Marc.
This is what you can expect from the interview:
- First encounter with Service Design.
- Why do we have so many names for doing design?
- When will we finally do really good research in practice?
- How much technology do we actually need in Service Design?
- Marc’s golden rule for aspiring Service Designers.
- Question for the viewers.
We’re sure you’ll like the interview – the Service Design Show opted for a creative approach of asking questions.